SHIPPING POLICY
If you have placed an order, and then decide that you would like to add to that order, please e-mail us immediately at shop@followtheplants.com. If a packing slip has not been created for the order, we will happily add to the order. If a packing slip has already been created, we will not be able to add to the original order.
REFUNDS
If you are unhappy with your purchase for any reason, please contact us at shop@followtheplants.com. We have a money-back guarantee, and we are happy to issue a refund if you are not satisfied with your purchase. *Please note that the money-back guarantee is valid up to 30 days after your purchase. If the purchase is past 30 days, online credit can be issued.
SHIPPING:
International shipping worldwide is only €12. All orders over €100 will include free shipping.
Estimated Shipping Times:
Within Europe: 3-5 business days ( Depending on location could be up to 10 days)
Australia/New Zealand: 15-25 business days
Asia/Africa: 5-6 weeks
Elsewhere: 12-30 business days
EUROPE CUSTOMERS:
European orders are shipped from Germany through either USPS, FEDEX, UPS or DHL, and the estimated delivery time is between 3 to 5 working days from the date the order is processed.
We are not responsible for lost or stolen packages. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
SHIPPING: U.S. CUSTOMERS:
U.S. orders are shipped from Germany through either USPS, FEDEX, UPS or DHL, and the estimated delivery time is between 15 to 30 working days from the date the order is processed.
We are not responsible for lost or stolen packages. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
SHIPPING: INTERNATIONAL CUSTOMERS:
International orders are shipped from Germany through DHL, and typically get handed to your country national post office, and the estimated delivery time is between 15 to 30+ business days from your purchase date, depending on your location
We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
SHIPPING ADDRESS:
The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.
Follow The plants is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at shop@followtheplants.com We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.
If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus the shipping fee.
Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.
Support e-mails will not be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.
MISSING PACKAGES
Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn’t deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.
It is the customer’s responsibility to read the shipping options before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.
CUSTOMS
Follow The Plants is not responsible for paying fees or rates charged by customs. It is the customer’s responsibility to pay customs fees and rates.
If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven’t paid it yet).
Follow The Plants is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.
In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery. Follow The Plants is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.
NOTE: Possible custom and duty charges will occur especially for Canadian.
ORDERING AND RESELLING
PROCESSING TIME
Orders are processed within 1–2 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 1–2 business days of processing are completed.
During sales and promotional periods, orders may take an additional 1–3 days to process.
Orders placed after 14 p.m.CEST Monday through Thursday will begin processing the following day.
Orders placed after 10 p.m. CEST Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
BACKORDERS
We do our best to maintain our ‘in stock’ status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail. You will be given the option to 1) receive a refund for the backordered item, 2) substitute another item for the backordered item, or 3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item comes back into stock, at which point your order will ship out in its entirety.
RECURRING SUBSCRIPTIONS
When starting a Follow The Plants Membership, you agree to be billed in a recurring fashion on a per-order basis until your subscriptions is a) cancelled or b) paused. To be eligible for 20% Membership discount you will agree to with minimum 3 shipments. If cancelling before 3 shipments Follow The Plants can invoice the discount. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely. Your subscription may be cancelled at any time via our website, through the phone, or via email communication with our customer support team. If cancelling via phone or email, please allow up to 72 hours for cancellation. You will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription. This includes cancelling a subscription and later starting one of a similar configuration. If you are unhappy with your purchase for any reason, please contact us at shop@followtheplants.com. We are happy to help find a solution that works for you!
BUYING POLICY
The products on this site are for individual use ONLY, and may not be resold or redistributed. Follow The Plants reserves the right to refuse service to anyone, at any time and for any reason, without notice.
RESELLING
Products that are purchased from this website, with or without a discount code, shall not be resold without first asking Follow The Plants for permission. If you want to resell one or more of Follow The Plants, then please contact us by e-mail at shop@followtheplants.com
PAYMENT METHODS
All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).
If your delivery address is within Europe, no additional taxes will be charged to you. If your delivery address is outside of Europe you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information before purchasing.
Payment can be made by any major credit, debit card or Paypal account. Payment will be debited and cleared from your account before the dispatch of your goods.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
CONTACT INFORMATION
CONTACTING US
If there are any questions regarding this policy you may contact us using the information below.
FOLLOW THE PLANTS OU. CONTACT INFORMATION
shop@followtheplants.com
FOLLOW THE PLANTS OÜ
Ahtri 12
10151 Tallinn, Estonia